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Incident response that starts from the evidence.

incident.io runs the response in Slack and Teams. Squasher also collects the errors, logs, and checks that open each incident, with no price per user.

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Free plan. No credit card required.

incident.io and Squasher, signal by signal, from public pages checked 2026-10-20.
Signalincident.ioSquasher
Slack channelsIncluded: Every planIncluded: War rooms
On-call pagingCosts extra: Per-user add-onPartly: Beta, no texts
Status pagesIncluded: 1 public pageIncluded: By plan
PostmortemsIncluded: EditorNot offered or not listed: Link only
AI SRECosts extra: Add-on on ProIncluded: AI triage
Errors and logsNot offered or not listed: Not listedIncluded: Stored
IncludedCosts extraPartlyNot offered or not listedChecked 2026-10-20.

incident.io runs the response. Squasher holds the signals.

incident.io is built around people coordinating. Squasher is built around the data that started the incident.

incident.io

Pick incident.io when

  • You want a postmortem editor, with AI help on Pro.
  • You need on-call with shadow schedules, holidays, and a pay calculator.
  • You page through a mobile app today, from over 40 alert sources.
  • You run incidents in Microsoft Teams as well as Slack.

Squasher

Pick Squasher when

  • Your incidents should open from your own errors, logs, and uptime checks.
  • You want the failed check, the suspect deploy, and the likely cause on the incident.
  • You want AI triage on every plan, not as an add-on.
  • You want no per-user price, for responders or for viewers.

incident.io and Squasher, feature by feature.

incident.io is deeper on the response. Squasher adds the telemetry and the checks.

Slack and Teams

incident.io
Slack and Teams native on every plan
Squasher
Slack war rooms; Teams cards with impact and cause

Postmortem documents

incident.io
Editor on every plan; AI-native on Pro
Squasher
No

On-call

incident.io
$10 a user on Team, $20 on Pro, or $20 a user on its own
Squasher
Beta; texts and calls are not sent yet

Alert sources

incident.io
Over 40
Squasher
Datadog, Grafana, Alertmanager, CloudWatch, PagerDuty, webhooks

Status pages

incident.io
1 public page on Basic and Team; unlimited subscribers
Squasher
On every plan

AI investigation

incident.io
AI SRE: an add-on on Pro and Enterprise
Squasher
AI triage on every plan

Code changes from AI

incident.io
Only a pull request you review and merge
Squasher
A pull request after tests pass, on Team and up

Mobile app

incident.io
iOS and Android
Squasher
No

Errors, logs, and traces

incident.io
Not listed
Squasher
Stored, in each plan's allowance

Uptime monitors

incident.io
Heartbeats, not on Basic
Squasher
HTTP, keyword, TLS, TCP, DNS, heartbeat, query

Price

incident.io
$15 a user a month on Team, billed yearly
Squasher
No seat fees

incident.io facts checked 2026-10-20 on incident.io’s own pages: incident.io pricing, incident.io AI SRE, incident.io on-call, incident.io security. Squasher facts come from our docs and pricing.

The evidence is in the first message.

When Squasher opens an incident, the Slack message already says the impact, the likely cause, and the next step.

  • Names a deploy that landed shortly before the incident.
  • Posts the AI triage result in the thread when it finishes.
  • A Slack war room gets its own private channel, archived on resolve.
Incident management

#incidents

12

SquasherAPP2:06 PM

checkout-api: error burst

Severity: SEV-2Status: Investigating

Started 4m after deploy of checkout-api@a41c

▸ Impact

Error logs on checkout-api went from 3 to 41 a minute. Checkouts return 500.

▸ Root cause

The errors began 4 minutes after checkout-api@a41c deployed. That release is the likely cause.

▸ Recommended action

Roll back a41c, or open the TypeError issue and run Create fix.

Monitor: checkout errors · Opened 2:06 PM

View in SquasherInvestigate

Example alert.

Incidents that open themselves.

Monitors and query thresholds open the incident, and resolve it when the check recovers.

  • HTTP, keyword, TLS, TCP, DNS, and heartbeat checks.
  • Query monitors on error logs, latency, and Web Vitals.
  • Status page components follow the same monitors.
Uptime monitoring
  • checkout-api
  • pricing
  • web
  • webhooks
  • 30 checks · 3 regions1 failed · incident opened
  • SEV-2checkout-api: error burstInvestigatingIdentifiedResolved
  • SEV-3Webhook deliveries failing with 502Monitoring
  • SEV-4Slow pricing queryResolved

Example monitors and incidents.

Per user, plus on-call, or one plan.

incident.io prices each user, and on-call per user on top. Squasher has no seat fees.

incident.io

List prices from their pricing page

Basic
$0
Single-team on-call, 1 schedule, 1 workflow, 2 integrations, 1 public status page
Team
$15/user/month, billed yearly
$19 billed monthly. On-call is $10 a user a month more
Pro
$25/user/month
On-call is $20 a user a month more. AI SRE is an add-on
On-call only
$20/user/month
On-call as its own product
Enterprise
Custom
Unlimited public, internal, and customer status pages

Squasher

Monthly plans. No per-seat price.

Free
$0/month
10K errors, 5 GB of logs, traces, and metrics, 1K replays, 30-day error history
Pro
$29/month
150K errors, 100 GB of logs, traces, and metrics, 10K replays, 90-day error history
Team
$99/month
750K errors, 250 GB of logs, traces, and metrics, 40K replays, 90-day error history
Scale
$299/month
3M errors, 1 TB of logs, traces, and metrics, 150K replays, 90-day error history
Compare every Squasher plan

How to compare

  • The pricing page does not list a price for the AI SRE add-on.
  • Count responders and viewers when you compare per-user prices.
  • Squasher plans include errors, telemetry, replays, and monitor checks.

incident.io facts checked 2026-10-20 on incident.io’s own pages: incident.io pricing, incident.io AI SRE, incident.io on-call, incident.io security. Squasher facts come from our docs and pricing.

Let Squasher open the incidents.

Start with monitors and one Slack channel, and compare the incidents for a week.

  1. Add monitors

    HTTP checks for your endpoints, heartbeats for your jobs, and a query monitor on error volume.

    Monitors and incidents

  2. Send your alerts in

    Connect Datadog, Grafana, Alertmanager, or CloudWatch, so those alerts open Squasher incidents.

    Alert connectors

  3. Add a Slack war room

    Each incident gets a private channel. Keep a webhook to incident.io while you compare.

    Slack

  4. Compare, then decide

    Run both for a week. Keep incident.io for paging until Squasher sends texts and calls.

Paste into your coding agent
Install Squasher for this project. If Squasher skills or MCP are not configured in this agent environment, run `bash <(curl -fsSL https://squasher.ai/install.sh) --agents -y`. Then read https://skills.squasher.ai/squasher-onboard/SKILL.md, map every runnable app/service/worker/frontend/agent in the repo, choose the matching Squasher SDK, log drain, OTLP, or Agent SDK path, initialize with SQUASHER_API_KEY and SQUASHER_PROJECT_ID from environment variables, send one real verification event, and report the files changed plus the verification step. Do not hardcode or reveal real API keys.
Open in Claude CodeOpen in CodexOpen in Cursor
bash <(curl -fsSL https://squasher.ai/install.sh) --agents -y

Questions, answered.

Is Squasher an incident.io alternative?

For teams that want incidents to open from their own errors, logs, and monitors, yes. incident.io goes further on the response itself: postmortem documents, more than 40 alert sources, a mobile app, and mature on-call. Squasher on-call is in beta and does not send texts or calls yet.

How does the AI compare?

incident.io's AI SRE investigates when an incident is declared, and is an add-on on Pro and Enterprise. Squasher's AI triage is on every plan. Both change code only through a pull request that you review. Checked 2026-10-20.

Does Squasher write postmortems?

No. Squasher stores a link to a post-incident review that you write elsewhere, and shows it with the past incident on the status page.

Can I run incidents in Slack?

Yes. A Slack war room destination creates a private channel for each incident, posts every update there, and archives it when the incident resolves.

Which one costs less?

incident.io prices each user, with on-call as a second per-user price. Squasher has no seat fees, and includes telemetry and monitor checks in each plan. Compare the cost for your team size.

Keep exploring.

Open the next incident with evidence.

Add one monitor and one Slack war room, and compare the first message in both tools.

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Free plan. No credit card required.